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Customer Success Intern

Customer Success Intern

Shayp

Belgium Brussels Capital Brussels

Full time

2021-07-15 15:36:33.466359

<p>Job description</p>
<div class="sc-11obzva-1 hWHArS" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; word-break: break-word;">
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 1.875rem; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;">Are you a doer/changemaker? Do you want to contribute to the growth of a startup focused on saving the environment? Is learning through hands-on experience and coaching your thing? Feeling like being in charge of supporting our growth and expansion in the Benelux region? Do you speak Dutch very fluently? If that sounds like you, take a look at our intern offer and join our team.</p>
Your mission
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 1.875rem; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;">As a Customer Success Intern, you will be a key member of our team to build a strong relationship through onboarding and follow-up with customers, tackling their issues and gathering their feedback. You&rsquo;re not completely familiar with the job? Don&rsquo;t worry, you will be quickly brought up to speed.</p>
FUNCTION DESCRIPTION
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;">Willing to improve our customer experience? We need a person that can<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />listen to our customers, evaluate their satisfaction, and summarize it to help Shayp become better and more efficient.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />stay alongside the client during his whole journey within Shayp. From the first pilot to the full roll-out of a complete portfolio of building, you&rsquo;re a key contact person for the customer to support their successful journey</p>
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<p>&nbsp;</p>
<section class="sc-12bzhsi-17 qUVdd" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 3.125rem; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; display: block; color: #000000; font-family: 'Work Sans', sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.2992px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" data-t="mrik1">Preferred experience
<div class="sc-11obzva-1 hWHArS" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: inherit; vertical-align: baseline; word-break: break-word;">
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 1.875rem; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 18px; vertical-align: baseline;">Required profile</span><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />You will work closely with the executive team, who will accompany you the whole process. Your Holy Grail will be to reach 100% customer satisfaction.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />You may be our perfect candidate if &hellip;<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />You are fluent in Dutch and English<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />You have excellent verbal and communication skills. As a &ldquo;people oriented&rdquo; person you are not shy to pick up the phone and can sound jovial.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Are naturally curious, love learning, and wish to build a career in tech<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Are driven, self-motivated, result oriented, and have a fantastic work ethic<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Are a master of efficiency, are highly organized, and love using technology to get things done quickly<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Are self starters who thrive in a fast-paced and dynamic environment</p>
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 1.875rem; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 600; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 18px; vertical-align: baseline;">Bonus Points for candidates who have&hellip;</strong></p>
<ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0.5rem 0px 1.875rem; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; list-style: none;">
<li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 0.9375rem 1.25rem; padding: 0px 0px 0px 1.25rem; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; position: relative; color: #4c4c4c;">Worked in a customer facing position; yes, we really want to hear about your time as a waiter / waitress, tending bar or in retail</li>
<li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 0.9375rem 1.25rem; padding: 0px 0px 0px 1.25rem; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; position: relative; color: #4c4c4c;">Worked in a startup or started your own business/project; even if it crashed and burned, we want to hear about what you learned from the experience</li>
<li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 0px 1.25rem; padding: 0px 0px 0px 1.25rem; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; position: relative; color: #4c4c4c;">Personal ambitions, whether it be winning a world class League of Legends championship or becoming a certified yoga instructor; we want people who will add their interests and experience to our thriving culture</li>
</ul>
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 1.875rem; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 600; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 18px; vertical-align: baseline;">The Details</strong><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />This is a full-time role with flexible hours. We&rsquo;re passionate about our people and our culture. We do everything we can to make sure we have an inclusive environment for all and are focused on taking care of each other.<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />On top of flexible hours, remote working and an exciting startup environment, we&rsquo;re offering a competitive compensation of salary and benefits.</p>
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 1.875rem; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 600; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 18px; vertical-align: baseline;">When and where</strong><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />We are based in Brussels (authorization to work in UE is a prerequisite) - Possible remote up to 100%<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Start ASAP</p>
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px 0px 1.875rem; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 600; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 18px; vertical-align: baseline;">What you&rsquo;ll get</strong><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />A chill and goal-oriented atmosphere in Brussels<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Working with an amazing team of professionals<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Coaching, empowerment and hands-on experience<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />The opportunity to leave make the difference as part of our growing team</p>
<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 1.125rem; vertical-align: baseline; font-weight: 400; letter-spacing: -0.3px; line-height: 1.5em; color: #4c4c4c;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 600; min-width: 0px; min-height: 0px; margin: 0px; padding: 0px; border: 0px; font-size: 18px; vertical-align: baseline;">Day to day</strong><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Be the first point of contact for our customers requiring support using Shayp to provide services to their audit and accounting clients<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Support customer training in the use of Shayp to provide effective and efficient audit and accounting services<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Maintain our Customer Relationship Management (CRM) system to record new customer leads and opportunities<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Identify opportunities for process improvement and automation projects<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Identify opportunities for new features or customer training initiatives<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Use internal tools to track activity and update our CRM with relevant information for our Account Executives<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Use your good-natured wit and charm to build relationships, break through the noise, and engage prospects<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />Provide early access to new features to selected customers to gather their feedback on our developments and summarize it for the technical teams<br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;" />improving communication and documentation material (testimonials, case studies, manuals, etc&hellip;)</p>
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